Pre-Order Information

At JLR London, selected styles are occasionally available to pre-order before they arrive with us. Pre-ordering gives you the opportunity to secure your chosen bag and colour from our incoming stock before it becomes available for general sale.

How Pre-Orders Work

When you purchase an item marked Pre-Order, your order is allocated against stock that is already on its way to us or scheduled for an upcoming delivery.

The estimated dispatch date will be clearly shown on the product page when you place your order. Please check this date carefully before purchasing.

Please Only Pre-Order If You Intend to Proceed

Pre-order stock is reserved specifically against confirmed customer orders. We therefore ask that you only place a pre-order if you are happy to wait for the advertised dispatch date and intend to proceed with your purchase.

Once your pre-order has been confirmed you are unable to cancel it unless you have received it and wish to return it. Exceptions include if we have been unable to deliver within the advertised timeframe on the website, then a customer is able to cancel. 

Dispatch Dates

We work hard to ensure all pre-orders are dispatched within the timeframe advertised on the product page.

Occasionally, circumstances outside our control may affect an incoming delivery. If there is a significant change to the expected dispatch date, we will let you know as soon as possible.

If your order contains both in-stock and pre-order items, your order may be dispatched together once your pre-order item is available unless otherwise stated.

Personalised Pre-Orders

If you choose to personalise your pre-order, please check your initials and personalisation choices carefully before completing your purchase.

Once personalisation has begun, personalised items cannot be cancelled, changed or returned unless they are faulty or not as described.

Returns

If your pre-order is not personalised, you can return it after delivery in accordance with our standard Returns Policy.

Items must meet the conditions set out in our Returns Policy to qualify for a refund.

Personalised items are non-returnable unless faulty or not as described.

Need to Know

By placing a pre-order, you are securing an item from incoming stock and agreeing to the estimated dispatch timeframe displayed when you purchase.

Please make sure you are happy with the expected dispatch date before ordering.

Your statutory consumer rights are not affected by our Pre-Order Policy.